Policies & Reminders.
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Cancellation and Rescheduling Policies.
Notice Period: Clients must provide at least 48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments will incur a fee.
Fee for Missed Appointments: The amount charged for no-shows will first be 50%, then 100% for the cost of the appointment fee.
Appointment Confirmation: Clients are responsible for remembering their appointments. Email or SMS reminders are a courtesy and not a substitute for personal accountability.
Missed Appointment History: If the client has a history of no-shows, profile settings will be changed such that payment for treatments will be required prior to booking.
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Late Arrival Policy.
Shortened Sessions: If a client arrives late, the session will still end at the scheduled time to accommodate subsequent appointments.
Full Fee: Late arrivals will still be charged the full fee, regardless of the reduced session length.
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Health History and Consent.
Health History Updates: Clients are required to update their health history form annually or as their health status changes.
Informed Consent: Massage therapy sessions will proceed only after obtaining informed consent, which can be withdrawn at any time.
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Hygiene and Etiquette.
Client Hygiene: Clients are expected to arrive clean and ready for treatment. If necessary, hygiene wipes and hand sanitizers are available for use.
Therapist Hygiene: Will ensure all linens, tools, and surfaces are sanitized between clients. This is non-negotiable under CMTO guidelines.
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Payment Policies.
Payment Methods: Specify accepted payment methods (cash, debit, credit, e-transfer, cheque). Payment is due at the time of the appointment.
Insurance Billing: Valid insurance details provided prior to the session, and a valid credit card to be held on file for billing any remaining balance owing.
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Appropriate Behaviour.
No Sexualized Behavior - Zero Tolerance Policy for Abuse: Sexualized behavior or advances will not be tolerated and will result in immediate termination of the session and possible reporting.
Appropriate Attire: Draping policy as per CMTO Draping Standards will be followed as per standard protocol to ensure client comfort while maintaining professional boundaries. For more information please visit https://www.cmto.com/rules/standard-of-practice-draping-and-physical-privacy/
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Gift Cards and Promotions.
Gift Card Policy: Gift cards are non-refundable and non-transferrable.
Promotions: Any discounts or promotions must be redeemed according to specified terms and are not transferable.
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Emergency and Inclement Weather Policy.
Therapist Cancellations: If the therapist cancels due to an emergency or bad weather, clients will be rescheduled at the earliest convenience.
Client Cancellations: Cancellations due to illness, inclement weather, or no fault of the client will not incur a fee.
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Accessibility and Inclusivity.
Accessibility Needs: Clients should inform Ashley Culp, RMT of any specific needs (e.g., mobility aids, sensory sensitivities) before their session to ensure accommodations are prepared.
Inclusive Practice: A commitment to respect all clients, regardless of gender identity, sexual orientation, race, or religion.
Feedback: As a part of ADOA compliance, your feedback is welcome on how we can improve the space to meet your needs. Please send your feedback to ashleyculprmt@gmail.com
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Privacy Policy.
Confidentiality: All client information is kept confidential and shared only with consent or as required by law.
Data Retention: Health records will be maintained for 10 years as per CMTO guidelines, after which they will be securely destroyed.
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COVID-19 or Illness Policy.
Illness Screening: Clients must reschedule if they are experiencing symptoms of illness. Fees for late cancellations may be waived in such cases.
Masking: May be required in certain situations where IPAC protocols have deemed fit. For more information, please visit: https://www.cmto.com/rules/standard-of-practice-infection-prevention-and-control/
Zero Tolerance Policy for Abuse
At this practice, the safety and dignity of both patients and practitioners are paramount. Any form of abusive, harassing, or sexualized behaviour will not be tolerated.
Abuse includes—but is not limited to—verbal, physical, psychological, or sexual actions that compromise safety, respect, or professional boundaries.
If such behaviour occurs, treatment will be stopped immediately, and the session will end. The patient will be discharged from care and may be reported to appropriate authorities.
Our space is built on mutual respect, consent, and professionalism. Everyone deserves to give and receive care in a safe environment.
Not currently accepting new mobile clients.
Mobile Policy
Mobile Appointment Policy – Safety and Accessibility Commitment
As a Registered Massage Therapist committed to accessibility and client-centered care, I offer mobile massage therapy services for clients who face barriers to attending in-clinic appointments. This includes individuals with disabilities (mental & physical), chronic illness, or mobility challenges.
To ensure safety during mobile care and maintain the therapeutic integrity of treatment, the following policies apply:
Eligibility for Mobile Appointments
Mobile massage is available to clients with accessibility needs that prevent them from attending in-person appointments.
These appointments are offered at the therapist's discretion and based on capacity and safety considerations.
Client Screening & Safety Measures
A phone or virtual intake may be required prior to booking.
New clients seeking mobile appointments may be required to:
Provide a referral from a healthcare provider or existing client, or
Book their first appointment in-clinic, before qualifying for mobile care.
A support person must be present for some mobile sessions based on clinical judgment and safety needs.
Underwear must be worn during all treatments, no exceptions.
Right to Decline or Discontinue Service
The therapist reserves the right to decline or discontinue mobile care if client behaviour compromises safety, boundaries, or professional ethics.
This applies to all clients, regardless of gender or background.
Commitment to Equity
These measures are not intended to discriminate but to balance inclusive access with therapist safety.
I remain committed to finding solutions that honour each client's dignity and well-being.
Public Statement on Personal Health Information Practices
Custodian:
Ashley Culp, RMT (Health Information Custodian)
[ashleyculprmt.com]
Purpose of this Statement
This statement describes how personal health information (PHI) is collected, used, disclosed, stored, and protected in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA).
1. Collection and Use of Personal Health Information
Your personal health information is collected directly from you, with your consent, to provide safe, effective, and appropriate massage therapy care. This may include your health history, assessment findings, treatment records, and relevant correspondence with other healthcare providers.
Your information is used only for purposes related to:
Assessment, treatment, and ongoing care;
Administrative tasks such as booking and billing; and
Regulatory compliance and quality assurance, as required by the College of Massage Therapists of Ontario (CMTO).
2. Disclosure of Personal Health Information
Your information will only be disclosed:
With your express consent;
When required or permitted by law (for example, by court order or public health reporting); or
When necessary to protect someone from serious harm.
If your care involves other healthcare professionals, your consent will be obtained before any information is shared.
3. Safeguards and Storage
All records are securely stored in compliance with PHIPA.
Electronic records are password-protected and encrypted.
Paper records, if any, are kept in locked storage.
Records are retained for at least 10 years after the last interaction (or 10 years after a minor turns 18), then securely destroyed.
4. Access and Correction
You have the right to access and request a copy of your health record.
You may also request corrections if you believe the record is inaccurate or incomplete.
Requests can be made in writing to the contact below.
5. Questions or Concerns
If you have questions or concerns about how your information is handled, please contact:
Ashley Culp, RMT
Health Information Custodian
📧 ashleyculprmt@gmail.com
📞 613-206-9344
If you are not satisfied with the response, you may contact:
Information and Privacy Commissioner of Ontario (IPC)
www.ipc.on.ca | 1-800-387-0073